Customer care platform of XP Investments

Context

Product Setup is the platform used by customer care agents to assist customers who contacted the XP call center. This is the tool used to locate customer's information, as well as every detail related to the product(s) or service(s) they acquired.

The Project

The design of the product experience within Product Setup must be an integral part of the delivery of every XP product or service. This ensures that when a customer contacts support, the operator has a complete understanding of the product's current state and any issues that may be arising.

My role

As a Senior Product Designer, my responsibilities were to include the service experience that was relevant to the platform and integrating it with what was already built.